Question 1

How do I set up my art files? What are your File Specifications?

Accepted Answer

File Specifications:

- Flatten all Objects/Gradients/Swatches/Symbols/Special Effects/Transparencies 
- Outline all text 
-  Flattened PDF (Single Page) or JPEG  file types only 
- Remove all crop marks/bleed otherwise they will be printed 
- File must be the same exact size as what is ordered (exception is Gallery wrap Fold Edge and Products with templates) 
-  CMYK only  (we do not print Pantone/5th/Spot/RGB) 
-  150 dpi 
- If using a template, the file uploaded to our site should match the exact "template size" (different than "graphic size"). 
- Do not scale template files, just flatten them and save at 150 dpi 
- Files over 200" can be scaled 
- Under 300 mb for upload
***Remove EVERYTHING from your file that you do not want printed on the final product  - especially  hidden layers and template guidelines. 
 
- Make sure all objects are embedded and flattened (we do not print Non-Native Art).
- If the file is made in Indesign, please flatten the file in Illustrator or Photoshop and export to a JPEG ONLY as we don't recommend using Indesign at our facility.
- If using Compound Paths to create transparencies/shapes, please completely rasterize or flatten them into the file or they may print incorrectly.
- We do not have specific measurements for Panel jobs. If you are printing in Panels, please make sure you are providing a minimum of 1" overlay in your files.

Template set up (general directions):

- Design on a layer on top of our template 
- Once the design is made, delete the entire layer that includes the blue space/text/guidelines we provide or else they will be printed 
- Flatten all objects/transparencies/gradients/swatches and outline all text 
- Save the file as a flattened PDF or JPEG full size at 150 dpi 
- The size of the file uploaded to the website should be exactly the same size as the template was provided, including the artboard (white) space in the file

+ Our template is used as a guide or reference to show general placement of logos/graphic elements 
+ We print on white material, if you leave an area blank it will print white 
+ For Advertising Flags, leave a safety margin of at least 2" from all edges to prevent text from being cut off/hemmed over. 
 
If you have any questions about file set-ups, please contact us via phone  1-818-795-8007 or email at  info@crcprints.com .

Question 2

Should I remove Hidden Layers in my artwork?

Accepted Answer

Yes. Just like transparencies, hidden layers in artwork can have unpredictable results when printed. These results are not always visible in previews. We highly suggest that you remove any layers, objects, and effects that are not meant to appear in the final graphic or you may flatten the artwork or submit as a jpeg.mple steps:
1. Enter App Settings
2. Click the "Manage Questions" button
3. Click on the question you would like to attach a picture to
4. When editing your answer, click on the picture icon and then add an image from your library

Question 3

How do I submit multiple artworks for a single CRCprints order?

Accepted Answer

At this time, CRCprints can only accept one artwork file per job. Please create one job per artwork you intend to submit. This can be done quickly in the shopping cart by selecting "Duplicate this job".

Question 4

What file types does CRCprints accept?

Accepted Answer

We only accept these file formats: JPG and PDF (single page) 
 
Please make sure your artwork size is the same exact size of your order. Also,do not include any bleed or crop marks.

Question 5

What file specifications does CRCprints recommend for fast processing?

Accepted Answer

We accept JPG and single page PDF. We suggest 150 dpi resolution at 100% of the final print size.  Also do not include any bleed or crop marks.

Question 6

Should I include any fonts with my files?

Accepted Answer

NO.  Instead, please ensure that all fonts are outlined prior to file upload.  If you are using Photoshop, please provide flattened file only.

Question 7

Do I need bleed or crop marks for my files?

Accepted Answer

No bleed or crop marks.  Make your artwork match the size requested on the order.  We are not responsible for crop marks or registration printed.

Question 8

My artwork file contains transparency, will it print ok?"

Accepted Answer

No, it is always best to flatten any file you send to CRCPrints.  CRCPrints considers flattening transparency part of basic file setup and will not check for this issue.

Question 9

What is the difference between raster and vector?

Accepted Answer

Raster-based artwork such as photos or flattened artwork (from Adobe Photoshop) are made up of tiny squares (pixels), and depending on your resolution and/or final output size desired, the file could have a low quality end result.  Any raster elements you wish to use should have a high enough resolution (DPI) before considering them for your large format product.
 
Vector-based artwork such as illustrations or clip-art style elements (from Adobe Illustrator) is made with mathematical calculations, and can be scaled up to any size without losing quality.  Keep in mind that any effects used in Adobe Illustrator are raster-based and have transparency:  this greatly adds to file size and you must have correct settings in your "Document Raster Effects Settings" to ensure best output for these effects.  If you are doing a photo-quality print on a 36" x 48" poster, and leave the raster effects settings at default 72 DPI - you may see tiny squares in your drop shadows, as opposed to a smooth shadow.

Question 10

Does CRCprints print borders?

Accepted Answer

You may include borders in your artwork, but CRCprints does not recommend it. Borders may vary from batch to batch making exact cuts very difficult. We will not reprint an order with borders of varying widths.

Question 11

What is overprint, and how can it ruin my file?"

Accepted Answer

Overprint is used to intentionally overlap inks for a number of reasons. We suggest that you turn all overprint objects off before submitting, for it may cause unexpected results.

Question 12

What settings should I create my PDF in Adobe Illustrator?

Accepted Answer

For Illustrator CS2 and above it is recommended to use the "High Quality Print" preset.

Question 13

Flag Templates

Accepted Answer

Note:  Please download and use our most recent flag templates. When setting up flag artwork please ensure to include full bleed. 
 
Safety Margin:  Please keep important graphic content within the inner line. If you do not follow the template your order may be placed on hold.
 
Pole Placement:  Please refer to the Product picture of each flag to see the placement of the
pole on the print. Design your artwork accordingly, and match your artwork to the flag template(s) shape.

Question 14

How do I create a smooth gradient?

Accepted Answer

When creating gradients in your artwork, we highly suggest creating those gradients in Photoshop, and not in Illustrator. the reason being, is that Illustrator is a vector based program and doesn't raster the gradient the same way Photoshop does, and it will create "Steps" in the gradient that look like lines in the final print. The only way to cure this is to create the gradients in Photoshop and then either import the gradient into illustrator, or just completely design the artwork within Photoshop. Please see the attached photos, you can see how much smoother the gradient is in the Photoshop image vs the Illustrator image.

Question 15

Can I submit an encrypted pdf?

Accepted Answer

No. Encrypted PDF files may result in a misprint or your order being placed on hold. Please make sure all PDFs submitted are not encrypted, all fonts are outlined and all images are embedded.

Question 16

Is CRCprints.com a trade-only website?

Accepted Answer

CRCprints.com is a resource for the Trade-Only.  We do not compete with trade customers for their clients.  To sign up for a trade account, please click here.

Question 17

Do you color match?

Accepted Answer

We do not color match.

Question 18

Do you print using any Spot or Pantone colors at  CRCprints.com?

Accepted Answer

We only print 4 color process (CMYK).  If you use Spot or Pantone colors, please have them converted to process colors prior to file upload.

Question 19

What size are your grommets?

Accepted Answer

We use #2 grommets, which are approximately 3/8''.  Grommets are placed every 2' standard.

Question 20

Explanation for turnaround service

Accepted Answer

Turnaround time begins once your file is uploaded. 
If your file is placed on hold, the turnaround time will begin once you select 'Run As Is' or once a re-uploaded file is received.
If an email design proof is requested, the turnaround time will begin once you approve the design proof.
 All the times are based on normal business days, Monday through Friday, excluding federal holidays. Please note this does not include shipping time.
Shipping:
If an order is uploaded on a business day BEFORE 12 noon PST, then it will be shipped on the following business day. (If there is a problem with the file, it won't be shipped the next day.)
Store Pick-up:
If an order is uploaded on a business day BEFORE 12 noon PST, then it will be available for pick-up on the following business day after 3:30 p.m. PST. (If there is a problem with the file, it won't be ready for pick-up the next day.)  You will receive an email notification if the order is ready earlier.
Same Day Order:
1. Shipping Orders:If an order is uploaded on a business day BEFORE 12 noon PST, then it will be shipped the same day. (If there is a problem with the file, it won't be shipped until the next day.)
2. Store Pick-up:If an order is uploaded on a business day BEFORE 12 noon PST, then it will be available for pick-up on the same day after 4:00 p.m. PST. (If there is a problem with the file, it won't be ready for pick-up the same day.) You will receive an email notification if the order is ready earlier.

Question 21

Why do you have a minimum charge per item?

Accepted Answer

While we offer competitive pricing, we have to account for production and labor costs for each job. 
Single-sided products -  $12 min.
Double-sided products - $20 min.
Laminated products - $14 min.
Double-sided + laminated products- $20 min.
(FOR LARGE QUANTITY ORDERS PLEASE SUBMIT AN ESTIMATE.)

Question 22

Order cancellation

Accepted Answer

An order can be canceled at any time prior to it entering into production. To cancel please log in to our website to view your order details and click cancel print job. If you do not see a button for cancellation, the job has gone into production and cannot be canceled.

Question 23

Why does it take so long to upload files?

Accepted Answer

Your file size and your network connection are the two main factors affecting upload speed. Another way to ensure your file gets uploaded in a timely manner is flattening your files.

Question 24

What is the recommended font size for my banner or sign to be viewed from a distance?

Accepted Answer

This depends on what the final output size will be, and its viewing distance.
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Question 25

Do you offer hemmed edges?

Accepted Answer

Yes, we do traditional sewn hemmed edges.

Question 26

Is there any maintenance or cleaning required?

Accepted Answer

The best method of cleaning your outdoor vinyl banner is to lay it flat (if possible) on a clean area, table or floor. It is recommended that you use a mild dishwashing liquid and warm water to rinse. Do not use any harsh abrasive or petroleum type cleaners. Clean and dry each side before storing. You must ensure it is completely dry prior to roll up and storage. Place your banner back in box and store it flat, not vertical. If it is standing up vertically, it may wilt and warp causing wrinkles over time.

Question 27

Why is ink chipping off?

Accepted Answer

The reason you might have chipping on some edges of your product is most likely due to the heavy ink coverage that you used in your artwork. Once your prints are cut down, there are chances that if you used dark colors at the cut lines - there will be some chipping that occurs after the cutting process.

Question 28

Should I scale down my artwork?

Accepted Answer

It is not always necessary to scale your artwork down but here are a few good things to know
 
Vector Art
 
Is your file be over 200"? If yes you will want to scale it down to 50%. While Illustrator has a maximum artboard size nearly 228". Acrobat and others will only read up to 200" resulting in lost artwork. So while the artwork looks ok in Illustrator, it will not print correctly.
 
Raster Art
 
Will your file be over 30,000 pixels along either axis? If yes you will need to reduce the resolution of the file to reduce the overall file size to 30,000 or less. This will maintain the correct file size and aspect ratio. Don't be worried about losing quality. A 30,000 pixel document at 150dpi is nearly 16' and would not be viewed close up anyway.

Question 29

Order Approval/ Proofing

Accepted Answer

CRCPrints has and assumes no obligation to proof or otherwise review the content or layout of your order. Even if a CRCPrints customer service representative has inquired as to the attributes of one of your prior orders, you are not entitled nor should you assume that CRCPrints will review any other order you place. Orders are printed in their "as submitted" form and the customer is fully responsible for final proof and layout verification and approval prior to submission to the print process.
 
CRCprints DOES NOT make any changes on customer files. Once you submit an order to the print process you are agreeing that you are fully satisfied with the document layout and content and you accept responsibility for any errors therein. CRCprints will assume that you have verified the spelling, grammar, content and layout, etc. are all correct and it will not accept any liability for errors such as misspelling, grammar, damaged fonts, punctuation, transparency, overprint, improper layout, die lines or, sizing, etc.
 
CRCPrints does not provide proofs of any order unless the customer requests it as part of the order process and it is an option available for the product. If you request a proof then it is your responsibility to verify the proof against the original (and to correct any spelling or grammatical errors, etc).
 
If a proof is requested, then your job will not be processed or deemed production ready until you have approved the proof in writing. Please be aware that this may impact the job turnaround time.

Question 30

Back Drop Assembly

Accepted Answer

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Question 31

Do you print white?

Accepted Answer

We do not currently print white ink.

Question 32

Am I able to do a size change after my order has been placed?

Accepted Answer

Unfortunately we are not able to modify your order's size details. Please cancel your existing order and place a new order with the size desired.

Question 33

Are you able to print banners to the exact dimensions requested?

Accepted Answer

Depending on the size of your banner, you may receive a banner that is slightly shorter in length. Unfortunately, we can not guarantee exact dimensions due to the nature of large format printing process, where print heating/drying and media roll advancement may be factors in the result of your final banner print size.

Question 34

Can exact measurements be cut for all products?

Accepted Answer

Because of the different materials used and the finishing of our products, there is no guarantee for exact measurements of your order. There can be a very small percentage that could be off because of this reason. We do our due diligence to make each product exact to the size requested, but there could be a small measurement that could be off because of the production finishing or material of your order.

Question 35

What if I forgot to upload artwork after ordered?

Accepted Answer

Artwork submitted 30 days after order was placed will not be updated. In this case please contact us

Question 36

Do you offer sample kit?

Accepted Answer

Yes, we offer a complimentary sample kit of a variety of our products including our best-sellers. So you can really see and feel the quality of our products. Please contact us to request a "Sample Kit".
 
Your kit includes: 
13 oz Vinyl Banner (Matte) 
Backlit Film 
Mesh Banner 
Fabric (Wrinkle Free) 
Adhesive Vinyl (Gloss) 
Adhesive Translucent Vinyl  (Matte)
Adhesive Vinyl (High Performance - Gloss) 
Canvas 
Window Perf
Popup Poster 
Poster paper (Matte) 
Polyester Flag Material

Question 37

Do I need special Banner finishing?

Accepted Answer

Weather you are ordering a street banner, large banner, or a long time use banner it is suggested to have the following additonal finishing options selected: 
 
Webbing 
Reinforced Corners 
In addition to the finishing options it is suggested all grommets to be used upon installation

Question 38

Custom Flag maintenance disclosure

Accepted Answer

In order to ensure the longevity of your flag and to honor any future claims we recommend the following maintenance be preformed.

When installing the flag it is recommended at least two people are used to set the flag up to prevent any damage to the flag or hardware.

Ensure all bearings are properly lubricated prior to the first use of the flag, and well lubricated thereafter to ensure rust doesn't accumulate in or around the hardware. Lubricants such as 
WD-40 will be sufficient.

Bring flag and hardware inside every night and upon rain or heavy wind. 
Flags are not meant to withstand extreme weather conditions and should not be left outside for extended periods of time.

The flag should be placed in a location where it can move freely without coming into contact with objects such as trees, fences, walls, buildings etc. It is possible the flag may be scratched, ripped or damaged if it does come into contact with any objects.

Thank you for your cooperation and understanding.

Question 39

How will you ship my banners and signs?

Accepted Answer

All CRCprints products will be shipped using FEDEX.  Due to some restrictions set forth by FEDEX, we have taken measures to ensure competitive shipping rates.
All banners over 89" (7'5") on their shortest side will be folded and shipped in a square box. All banners 89" (7'5") and under on their shortest side will be rolled and shipped in standard corrugated boxes.  
All other CRCprints orders will be boxed and shipped according to their size. Other special shipping request, please call us.

Question 40

How come you don't offer shipping on large rigid signs?

Accepted Answer

At this moment, sizes over 3' 10"x3' 2" are only available for Store Pickup. We currently are not able to ship sizes larger than 3' 10"x3' 2".

Question 41

Can I ship your products on my shipping account?

Accepted Answer

At this time, we do not have this option.

Question 42

Do you offer same day service?

Accepted Answer

Yes, we do.  However, your order has to be placed before 12 noon PST to be qualified for same day service.

Question 43

Can I upgrade my shipping?

Accepted Answer

Yes, you can upgrade your shipping or change an address the day before an order is scheduled to ship. Please contact us immediately and a Customer Service Representative will assist and confirm this change.* **

*Upgraded shipping charges will apply. 
**Shipping cannot be changed once a job has entered "Packing" status.

Question 44

Can I change my order from store pickup to shipping?

Accepted Answer

Yes, you can change from store pickup to shipping.  Shipping fees will apply and need to be resolved before your item(s) will ship.

Question 45

Does CRCprints offer group shipping?

Accepted Answer

Group shipping is available for jobs which have same/matching materials, Turnaround time, shipping address, shipping method, and same order.  
 
Group shipping discounts are applied to items with shipping fees of Lesser Value.
Note: If you decide to cancel the item with the highest shipping fee value within a group ship, your group shipping discount will vary. And we cannot combine items from different orders.

Question 46

Why is my shipping charge high?

Accepted Answer

Due to the large physical size of products some orders may have higher than expected shipping charges. Unfortunately there is little of what we can do as we are bound by the limitations set forth by our shipper, in this case FEDEX.

Question 47

Why is my shipment is taking longer than expected?

Accepted Answer

Orders shipping via FedEx Ground may take 1-5 business days in transit depending on your location. Weekends, holidays, and observance days do not count as transit days. 
 
Note: We are not liable for late shipments due to FedEx exceptions, such as bad weather conditions. If you received a late package and would like to be considered for a shipping refund, please notify us. We will contact Fedex to see if a reimbursement is possible, however, it is not guaranteed.

Question 48

Where is your store pickup location?

Accepted Answer

Not avaiable

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